Shipping policy

Welcome to Sujata Creation, your trusted online store to buy Laddu Gopal dresses, Kanha Ji outfits, deity clothing, and devotional accessories online in India.

We are committed to delivering your handmade spiritual products safely and on time. Please read our shipping policy carefully before placing an order at https://sujatabackup.shuttertune.com/.

By placing an order, you agree to the terms mentioned below.

1. Shipping Coverage – Pan India Delivery

Sujata Creation offers shipping across India for all products including:

Handmade Laddu Gopal dresses
Kanha Ji festival outfits
Designer deity clothes
Spiritual and devotional accessories

Currently, we do not offer international shipping. (If you plan to offer it in future, this can be updated.)

2. Order Processing Time

All orders for Laddu Gopal dresses online are processed within:

1–3 business days for ready-to-ship products
3–7 business days for customized or made-to-order deity outfits

Orders are processed Monday to Saturday (excluding public holidays).

Once your order is processed, you will receive a confirmation message with tracking details.

3. Estimated Delivery Time in India

Delivery timelines may vary depending on your location:

Metro Cities: 3–5 business days
Tier 2 & Tier 3 Cities: 4–7 business days
Remote Areas: 5–9 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout before payment.

We may offer:

Free shipping on selected orders
Special festive shipping offers
Discounted shipping during sales

Shipping fees are non-refundable unless the error was from our side.

5. Order Tracking

Once your Laddu Gopal dress or devotional product is shipped:

You will receive a tracking ID via email or SMS
You can track your shipment using the courier partner’s website

If you do not receive tracking details within the expected processing time, please contact us.

6. Delayed or Lost Shipments

While we work with reliable courier partners, delays may happen due to:

High festive demand
Natural disruptions
Courier operational delays

Sujata Creation is not responsible for courier delays beyond our control. However, we will assist you in tracking and resolving the issue.

If a shipment is confirmed lost by the courier partner, we will initiate a replacement or refund after investigation.

7. Incorrect Shipping Address

Customers must provide accurate shipping details while placing the order.

We are not responsible for:

Incorrect or incomplete addresses
Delivery failure due to wrong contact number

If the order is returned to us due to incorrect address, re-shipping charges may apply.

8. Damaged Package During Delivery

If your package appears damaged at the time of delivery:

Record a clear unboxing video (mandatory)
Take clear photos of the packaging
Contact us within 48 hours of delivery

Damage claims without proper video proof may not be accepted.

Please refer to our Refund & Return Policy for detailed instructions.

9. Cash on Delivery (If Applicable)

If Cash on Delivery (COD) is available:

Additional charges may apply
COD orders may require confirmation before dispatch

We reserve the right to cancel unverified COD orders.

10. Important Note for Handmade Devotional Products

Sujata Creation specializes in:

Premium Laddu Gopal dresses online
Handmade Kanha Ji outfits
Festival special deity clothing
Spiritual accessories in India

As these are handcrafted devotional items, slight delays may occur during high-demand seasons such as Janmashtami, Diwali, and other Hindu festivals.

We appreciate your patience and understanding.

11. Contact Information for Shipping Queries

For shipping-related questions, contact:

Sujata Creation
🌐 Website: https://sujatabackup.shuttertune.com/
📧 Email: info@sujatacreations.com
📱 Phone: 9875304063
📍 India

Please include your Order ID for faster assistance.